Q: Where are you located?

A: Illinois Heart & Lung Associates has three primary, full time offices located near each hospital on the Bromenn Healthcare Campus and in Pontiac. We also have numerous satellite clinics, on specific days of the week, in surrounding communities. Please see our Clinics and Offices page for details.

Q: What are your office hours?

A: The three full time offices in Normal and Pontiac are open from 8:30 A.M. until 4:30 P.M., Monday through Friday. We are closed on nationally recognized holidays. The regional clinics' hours vary by location. Please see the Clinics and Offices page for details. There is a 24-hour answering service on duty during the evenings and on holidays to take phone messages and pass them on to the appropriate people. If you are having any type of medical emergency, do not try to call the office. Please call 911.

Q: How long does it take for test results?

A: Most results, for tests performed in our office are available within a few days. Some tests may take longer. Tests that are performed outside of our office, such as x-rays or lab work, are usually available in about 5 days. For those procedures, we rely on the facility performing the test to process the results and return them to us. To obtain your results, you may be asked to make a follow-up appointment with your doctor. This will allow your doctor to make any necessary recommendations to you at that time. For some lab work, you may receive a phone call from one of our office nurses. Of course, you are always free to call to our office. However, some test results will not be discussed over the phone.

Q: Why can't the technologist tell me what the results are?

A: It is our policy that results of testing can only be discussed after they have been reviewed by one of our physicians. This assures that all factors are taken into account when it comes time to discuss them with you.

Q: Does my insurance pay for testing?

A: Each person's insurance plan is different so it is difficult to say if your plan will cover a specific test. Most of the tests performed in our offices of by our physicians are covered by a majority of plans, but the level of coverage varies from plan to plan.

Q: Was my insurance billed?

A: Yes. As a courtesy to our patients, we bill your primary and secondary insurance carriers on your behalf.

Q: Why am I getting statements in the mail?

A: We send out statements to all of our patients. These statements are updated regularly to show what charges are still owed on - even charges that your insurance carrier owes on.

Q: I have a co-pay option on my insurance plan. Should I pay my co-pay at the time of service?

A: Yes. Your insurance carrier will not pay the co-pay, so it is your responsibility. It is our policy to collect the co-pay at the time of service.